The Context

The team and I worked closely with a large smartphone manufacturer to solve an app integration problem in their OS, and ended up uncovering a new vision for a modern mobile operating system. This work helped inform approaches to interaction design, user experience, data collection and on-device computation for future market-ready versions of their popular mobile OS.

Additionally, I led the team through a number of workshops to uncover and separate what was actually possible versus science fiction, to enumerate the array of different sensor or data inputs which could be fused to make assumptions about a user’s context, and discover opportunities for where we could push the envelope with local on-device processing.

Armed with these insights and models of human behaviour, our team began to piece together a vision for how a mobile OS could realistically automate a person’s life while keeping the human in-the-loop, and in-control.

Methods & Activities
  • Product, Portfolio and Innovation Strategy
  • Strategic & Tactical Planning, Roadmapping
  • Journey/Experience Mapping, System Mapping
  • Process/Flow Diagramming
  • User/Usability Testing and Validation
  • Experience Audits, Reviews and Safaris
  • Documentation and Literature Review
  • Market, Environment, and Horizon Scanning
  • Interaction Design and Prototyping
  • Business Immersion, Value Web Modelling
  • Stakeholder, Expert, SME Interviews
  • Venture and New Business Design
  • Interaction & Product Design, Product Logic
  • Experience, Service, and Systems Design
  • R&D Research Commercialization
  • Generative Co-creation Workshops

The final output of the project and the prototype was a huge success - so much so that aspects of the project have been integrated into subsequent generations of their mobile OS as banner features. Our work became part of a long-term strategy to help users offload some of the annoying interactions and excise that have plagued mobile computing since it began.

"It was lovely working with the team at Humanistic. With such a complex domain area, it wasn’t always clear on how to proceed forward. Matt & Shawn found a way to connect the dots for us and find the signal hidden in the noise. They have quite a unique understanding of technology and user experience, I look forward to working with them again soon."
S.M. - Senior Scientist, HCI Research Group
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